You can ask us anything. Use the search box above to find the question you need answers. Just click on the question and the answer will appear. Click again and it disappears. Or you can click on the "Show all" bar below to display all answers.
Q: When is the latest Vacation Rental insurance can be purchased?
This insurance can be purchased up until the final trip payment is made or 30 days prior to arrival, whichever comes first.
Q: Is there a deadline for checkout times?
Yes - cleaning rooms, condos, homes and resorts is a big job. It can take hours to make a place spic and span. Housekeepers need to start immediately upon departure. Staying late disrupts the cleaning schedule. Sorry.
Q: Who are you folks?
Our network is unlike any other. Most lodging companies are either some big corporation a long way from their properties or very small operators without many resources. Our firm, on the other hand, is a network of individually owned local Managers who use our Network to handle the 101 Marketing, Advertising and Administrative details so necessary to quality lodging.
Each Management Member is required to attain some pretty stiff requirements on cleaning, maintenance and Guest services. Everyone in the group has your best interests at heart.
Q: Why should I Rent from You?
There are a bunch of good reasons. We've been around a long time, have quality properties and work diligently to make Guests happy. But the best reason is that we are a unique network where each onsite Manager has a piece of the action. They work overtime to insures you'll have a good experience.
Q: Why choose a Vacation Rental over a hotel?
Because it all adds up. You get more space for your family and friends, more rooms, a kitchen, privacy, easier parking and a lower cost per Guest. Why stay in a dinky little 300 square foot hotel room when you can have a much much larger home?
Q: What is better, Managed Properties or Rent By Owner properties?
There is no better. Not all Operators are the same. There are great Managers and great Owner rented homes. Both types of oversight have advantages. Individual Owners may be able to tell you the slightest detail of their personal home. Managers can provide alternate lodging if the one you start with has a problem.
Q: How do I make a booking?
All quotes, bookings and reservations are made directly with and from the Owner or Manager. They set all rates, confirm dates and handle the paperwork.
Q: Do you give recommendations?
The only recommendation we give is to only rent homes from members of the Vacation Rental Industry Association (www.VRIA.org). These are the Managers and Owners who support the industry and can take training for certification and have their properties inspected by an expert. We can not tell you which of the listed properties is best for you. For that kind of information contact the Manager or Owner directly through our inquiry service or phone them.
Q: What much does it cost to advertise on this website?
Because our website is powered by the world's first Multiple-Listing-Service (MLS) for Vacation Rentals at www.VRMLS.org we are able to keep our rates low. Www.VRMLS.org is owned by the Vacation Rental Industry Association (www.VRIA.org) as a service to members and Guests. To learn more click here.
Click to List
Q: Can I make reservations with this website?
Our website is not a Manager, Owner or Agent. We don't arrange the actual bookings. We are an advertising listing service where members of the Vacation Rental Industry Association (www.VRIA.org) can list their homes. Those members take care of all the details and that is who you work with to reserve a home. All you have to do is use the inquiry form on the website or telephone the advertiser.
Q: What if I have a complaint about a property or Owner?
Just like dealing with anyone else, the best way to resolve problems is to contact the Manager or Owner directly. By phone is best or if you can't reach them, then an email might do. Keep all complaints civil. Follow the golden rule - treat others like you want to be treated. If that fails, you can file for arbitration or mediation through the Vacation Rental Industry Association. Go to www.VRIA.org for the details.
Q: Are Vacation Rentals expensive?
To the contrary. Some homes are smaller and very affordable. But even the largest villas prove to be a bargain when you calculate the per-person cost. Homes come in all shapes and sizes.
Q: How do I know listings are legitimate?
There is no way to know for sure. This website is sponsored by the Vacation Rental Industry Association a not-for-profit trade association and members do pay a fee to join and participate. But like all online activities, it is important to check out the seller's credentials and ask for references.
Q: What kind of people rent Vacation Rentals?
Smart ones, that's what we think. Vacation Rentals continue to grow in popularity because of all the features and amenities you just can't get in a hotel. Families love the extra bedrooms, bath rooms living areas, kitchen, privacy and easy access. Business travelers like them for extended stays and corporate housing. Whether for golf trips, wine tasting expeditions or the ever popular holiday, vacation rentals are the best choice.
Q: What defines a Vacation Rental Home?
There are more types of vacation rentals then you can imagine. Cabins, condos, houses, lodges and villas of course. But you might find a castle or a cottage. Bungalows, chalets, estates, mansions, yurts and yachts also qualify - providing they have a kitchen and bathroom as well as a place to sleep. That is what makes they different than just a hotel room.
Q: Is it possible to arrange an early checkin?
Usually housekeepers need all the time between Guests to prepare the property for arrivals. So early checkins are not always available. In the case where a room was not previously rented, and the cleaners have gotten the clean completed, it may be possible to arrange an early checkin. Because this requires rescheduling, staff time and coordination there is a charge for early checkins. Usually the charge is 1/4 of the daily rate for four hours early and 1/2 the daily rate for 8 hours early. And it is not possible to confirm availability of an early checkin until 24 hours in advance.
Q: Who do I contact about advertising my property?
Most of what you want to know should be on the website but if you have questions please feel free to call us. Please remember we don't give recommendations or take questions or handle problems you may have with advertisers.
Q: When do I have to pay for reservations?
Each Manager or Owner may have different payment terms and dates on which payment must be made. You should contact them directly to hear their policies. Most managers accept credit cards and some Owners do.
Q: Are housekeeper tips mandatory in Vacation Rentals?
Tips for housekeepers at lodging accommodations of all kinds have become the sign of considerate Guests and just plain good manners. Due to their square footage and amenities, housekeeping at Vacation Rentals is back-breaking work. Considerate Guests will leave a tip of five to ten percent of the total rent. Far less than at a restaurant, but housekeepers work far harder.
Q: How do I report abuse or fraud?
If you get emails unrelated to properties or unsolicited commercial email through our inquiry system or from someone who got your name from our site please notify us by email. Should you be approached with fraudulent activity or be a victim of fraud it is best to report it to your local police. For abuse or fraud, should it involve a member of our website please notify also.